Verizon Authorized Retailer – Russell Cellular in Chattanooga, TN Open now

Reviews about Verizon Authorized Retailer – Russell Cellular

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  August 04, 2020, by Farlow Bocelli
  I will never go back there. Worst customer service ever. Verizon has never disappointed me when it came to customer service but these employees do not feel like Verizon. After numerous attempts of calling (had to leave a message for the sales person that helped me) because she absolutely would not take my call. I truly believe she felt that I would tire of it and give up. I finally left a message for the district manager and was never called. I left 5 messages over 2 weeks before she ever called me back. I explained the whole situation to her. She told me she would look into it and find out what was going on, she NEVER returned my call. At that point, I DID give up. It was exhausting and angering to be lied to, basically tricked into buying a new phone (sales associate said I needed to buy a new phone quickly before my old one completely died and I lost all of my data). This wasn't the case. I simply needed a new charging cord. Anyway, I did buy the new phone and never one time used it but they refused to discuss any of it with. I did eventually tire of it and gave up. That's on me. But, the incredibly non professional and underhanded "customer service" is on them. Don't go there, don't trust them. Just don't do it.